RETURNS & EXCHANGES
Our Returns Policy is in addition to your rights under the New Zealand Consumer Law.
Guagno Designs does not offer exchanges or refunds on sale or discounted items.
Online Store Returns Policy
Guagno Designs is passionate about ensuring that you are completely satisfied with your purchase. If your item purchased on Guagno Designs is not the right fit, you are entitled to an exchange or refund within 10 days of receipt should it meet the below requirements:
- Proof of purchase provided
- Tags attached
- Garment in original condition, including unworn and unwashed
Please make sure that the garment is not soiled. - Returned items not received in their original state will be automatically returned to the customer.
For all exchanges, refunds and returns, please download and print our (Returns form. Insert hyperlink) and send this back to us with your item.
Postage of Exchange or Refund
Guagno Designs does not accept responsibility for customer sent return or exchange packages; so it is advised that when delivery, returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.
Return shipping is not paid by Guagno Designs
PLEASE NOTE: Duty, tax and/or delivery costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless deemed faulty by a Guagno Designs Representative.
Returns Address
Please direct all return or exchange packages to:
Guagno Designs
1 Brigham Young Drive
Albany
Auckland 0632
Refund Payments
Refunds will be processed in the method as the original payment within 5 business days of Guagno Designs receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Guagno Designs cannot be held accountable for banking institution processing timeframes.
Exchanges or Replacements
Guagno Designs offers exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability. These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address. Should a refund be requested for the exchanged item, Guagno Designs is happy to process a refund, should it meet the Returns Policy requirements.
Different Value Exchange
Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:
- A variance where payment is owed to the customer will be refunded as per the original order payment method.
- A variance where payment is owed to Guagno Designs, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment
Is your size or colour sold out or unavailable?
Fallen in love with a style, but can't find your size or colour? Contact a Guagno Designs Customer Service Representative at info@guagno.com to find out if it can be sourced for you.